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Data Protection Policy

Uttaran20 Privacy Policy — Your Data is Always Safe With Us

This Privacy Policy explains in plain English how we collect, use, and protect the information you share while using Uttaran20.

Last Updated: January 2026
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Contents
Important: By using the Uttaran20 platform, you consent to this Privacy Policy. This policy is part of our Terms & Conditions Effective as part of.
1

Scope & Applicability

Uttaran20 is a trusted online gaming and Sports Betting platform in Bangladesh. We believe protecting our users' privacy is one of our most important responsibilities. This Privacy Policy applies to the Uttaran20 website, app, and all related services.

This Privacy Policy clearly and transparently explains what information we collect from you, how it is used, who it may be shared with, and what rights you have over your data. Uttaran20's Privacy Policy is built in accordance with international data protection standards.

This policy applies to the following:

  • Users of the Uttaran20 website (uttaran20.app)
  • Registered Members & Account Holders
  • Anyone using betting, gaming, or any of our services
  • Anyone Who Contacts Customer Support
Please Note: By using the Uttaran20 platform, you confirm that you have read and agreed to this Privacy Policy. If you have any objections, please discontinue use of our services and get in touch with us.
2

What Information We Collect

Uttaran20 only collects information that is necessary to provide its services — we never gather data beyond what is needed. Below is a detailed breakdown of what is collected and under what circumstances.

Type of Data What Is Collected When It's Collected
Identity-Related Mobile number, date of birth At the time of registration
Financial Information Mobile banking number, transaction history At the time of deposit/withdrawal
Technical Information IP Address, Device Type, Browser On Every Visit
Gaming Information Bet history, win/loss records During Gameplay
Contact Information Support Chat Messages When contacting support
KYC Documents Copy of NID or Passport During identity verification

Automatically collected data includes: cookies, log files, and user behavior (pages visited, time spent, links clicked), etc. This information is used to improve site performance.

3

How Your Data Is Used

Uttaran20 uses your data only for specific, legitimate purposes. Every use case is clearly outlined below:

  • Account Management: Your personal information is used to create, verify, and maintain your account.
  • Payment Processing: Financial information is used to process deposits and withdrawals.
  • Security & Fraud Prevention: IP addresses and device information are analyzed to detect suspicious activity.
  • Customer Support: Your information is used to resolve issues and provide you with the right support.
  • Legal Obligation: Certain data must be retained to meet the requirements of government regulatory authorities.
  • Service Improvement: Overall usage is analyzed to improve the user experience.
  • Promotional Messages: With your consent, we may send you messages about bonuses and promotional offers.
Uttaran20 never sells or shares your information with third parties for advertising purposes.
4

Data Sharing & Third Parties

Uttaran20 does not generally share your personal information with third parties. However, limited information may be shared in the specific circumstances outlined below:

  • Payment Processors: Relevant information is shared with bKash, Nagad, or Rocket to process transactions. These payment partners maintain their own privacy policies.
  • Law Enforcement Agencies: Disclosure of information may be required under a court order or government directive.
  • Technology Service Providers: Server hosting and security providers may access limited technical data, but they are bound by strict confidentiality agreements.
  • Audit & Compliance: Certain data may need to be shared with regulatory bodies for audits required to maintain our license.
Warning: Uttaran20 never shares your complete financial details, password, or KYC documents with any third party unless required by law. Be cautious of anyone claiming to represent Uttaran20 and asking for your personal information.
5

Cookies & Tracking Technologies

Uttaran20 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

  • Essential Cookies: These are used to maintain login sessions and ensure security. Without them, the site will not function properly.
  • Performance Cookies: Used to understand which parts of the site are most visited. These cookies collect anonymous data only.
  • Functionality Cookies: Used to remember your preferences, such as language settings.
  • Analytics Cookies: Used to analyze user behavior and improve our service quality.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

6

Security Measures

Uttaran20 uses the latest technology and processes to protect your data. Our security framework operates across multiple layers so that even if one layer is compromised, your information remains secure.

  • 256-bit SSL Encryption: All data transmitted between your browser and our servers is fully encrypted.
  • Two-Factor Authentication (2FA): Suspicious login attempts trigger additional verification steps.
  • Firewall & DDoS Protection: Advanced security measures are active at the server level at all times.
  • Regular Security Audits: Systems are regularly reviewed by third-party security experts.
  • Data Backup: All data is regularly backed up to secure locations.
  • Staff Training: All Uttaran20 staff are trained in data protection and bound by confidentiality agreements.
If you believe your account has been compromised, change your password immediately and contact us at support@uttaran20.app.
7

Data Retention Period

How long Uttaran20 retains your data depends on the type and purpose of the information. We never keep data longer than necessary.

Type of Data Retention Period
Account Data (Active) Until account closure
Financial Transaction Records Minimum 5 years (legal obligation)
KYC Documents 2 years after account closure
Customer Support Contact 1 Year
Cookies & Log Files Up to 90 days
Closed Account Data 6 months after closure, then deleted

Some financial records may not be eligible for deletion before a specified period due to legal obligations.

8

Your Data Rights

Every registered user on Uttaran20 has the following rights over their personal data. To exercise any of these rights, contact us at support@uttaran20.app.

Full Control Over Your Data

Uttaran20 believes users own their data. You can exercise the following rights at any time.

Right to Access

You can request a full summary of the data Uttaran20 holds about you, and we will provide it within 30 days.

Right to Rectification

If any of your information is incorrect or outdated, you can request a correction and we will update it promptly.

Right to Erasure

After account closure, you may request complete deletion of your data, provided there are no legal obligations requiring us to retain it.

Right to Restrict Processing

You can request that we stop using your data for specific purposes, such as opting out of promotional messages.

Right to Data Portability

You may request an export of your data in a standard format such as CSV. The file will be delivered within 7 business days of your request.

Right to Object

If you have concerns about how your data is being used, let us know. Uttaran20 will give due consideration to any reasonable objection.

How to Exercise Your Rights: To exercise any of your rights, support@uttaran20.appto send us an email. We typically respond within 5–7 business days.
9

Minor Protection

Minor protection is a critical part of Uttaran20's Privacy Policy. Our platform is strictly for individuals aged 18 and above.

  • Uttaran20 does not knowingly collect information from anyone under the age of 18.
  • Age verification is conducted at registration. Providing false information will result in account termination.
  • If a parent or guardian believes their child is using our platform, please notify us immediately. We will promptly delete the relevant account and all associated data.
  • Parents and guardians are encouraged to monitor their children's internet activity and use parental control software.
Warning: If any account is found to be registered by a minor, all balances will be forfeited and all associated data will be deleted.
10

Privacy Policy Updates

Uttaran20 may update this Privacy Policy from time to time. Depending on the nature and significance of the changes, we will notify you accordingly.

  • Major Changes: An SMS will be sent to your registered mobile number and a pop-up notification will appear on the platform. You will be notified at least 7 days before any changes take effect.
  • Minor Changes: Only the "Last Updated" date at the top of this page will be changed.
  • Urgent Changes: For urgent changes required by legal obligations, you will be notified as soon as possible.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend checking this page regularly to stay informed.

11

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact Uttaran20's data protection team:

  • Email: support@uttaran20.app
  • Live Chat: Click the chat icon in the bottom-right corner of the platform (available 24/7)
  • Response Time: General inquiries are handled within 24 hours; formal data-related requests are processed within a maximum of 7 business days.
Our goal is to resolve every privacy-related complaint fairly and promptly. Your trust is our most valuable asset.

What Sets Uttaran20's Privacy Policy Apart

Our Privacy Policy isn't just words on paper — it's applied at every step, in practice.

Full Transparency

Uttaran20's privacy policy is written in plain English — no complex legal jargon. Every user can easily understand how their data is being used.

Maximum Encryption

Every transaction and piece of personal information is protected with bank-grade 256-bit SSL encryption, making it virtually impossible for hackers or third parties to access.

You're in control

Your data belongs to you at Uttaran20. View, update, or delete your information at any time. We believe user control comes first.

Your data is never sold

Uttaran20 never sells your personal information to advertising companies or any other third party. Your data is used solely to serve you.

Limited Retention Period

Your data is never kept longer than necessary. Once the designated retention period ends, it is automatically deleted.

Fast Response Team

For any privacy-related questions, our support team responds within 24 hours. Your concerns are our top priority.

Privacy FAQ

The most common questions Uttaran20 users ask about our privacy policy.

Never. Uttaran20 only stores your mobile banking number — your PIN or password is never collected. All payments are processed through fully encrypted channels.

Your phone number is used exclusively for Uttaran20 services — such as sending OTPs, important notifications, and promotional messages. You can opt out of promotional messages at any time. Your phone number is never shared with third parties.

Most data is deleted within 6 months of account closure. However, financial transaction records must be retained for a minimum of 5 years due to legal obligations. This data is kept secure and is not used for any active purpose.

No. Your betting history is completely private and confidential. Only you and authorized Uttaran20 staff — strictly on a need-to-know basis — can access it. It is never shared with anyone without a legal order.

Yes. In the event of a security incident, Uttaran20 will notify affected users within 72 hours via SMS or platform notification. We believe in transparency and will never conceal any such incident.

Play Safe, Enjoy With Peace of Mind

Uttaran20's privacy policy keeps your data protected at all times. Register with confidence and enjoy the best gaming experience in Bangladesh.

Register Now Log In

By registering, you agree to Uttaran20's Privacy Policy and Terms & Conditions by continuing. 18+ only.

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